Terms & Conditions

By placing an order at Empire Coffee Ltd you agree to all of our terms & conditions presented on this page. We have covered our terms & conditions in categories below for your convenience. Please read our terms & conditions fully as we cover in detail the coverage for warranties, installation, our privacy policy and other website and non-website related conditions.

1) Privacy Policy

This privacy policy sets out how we use and protect any information that you supply when you use thiwebsite.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your data will only be used by us in updating you of information in regards to your order, potential orders or any marketing materials you have opted in to. You can opt-out of any marketing list quickly and easily and you can choose whether or not to receive any information that is not related to your order or account status.

If you have any issues in regards to a potential error or you are receiving information that you should not be receiving you can opt-out manually by contacting us directly.

2) Cookies

Cookies are basically little parcels of data that are passed from a website to a user’s web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user’s previous activity.

3) Our Cookies

We utilise a session cookie to identify you – this is to assist with redirecting between the mobile and non-mobile versions of this website. We may also use other cookies to collect data and are not limited to what data we collect.

4) Third Party Cookies

This website uses Google Analytics and other third parties in order to collect site traffic, usage information and more – this data is anonymous. This is done for the purposes of improving your website user experience.

5) Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience and functionality of some websites. Refer to your browsers help system to find out how to disable cookies.

6) Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to help safeguard and secure the information we collect online. An SSL Certificate has been implemented and we take your personal details seriously. If you do not see a green padlock or secure checkout please call us to confirm you are in the right place.

7) Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

This Site is owned and controlled by Empire Coffee Ltd. The information and data on this Site is subject to revision without notice and Empire Coffee Ltd may revise these Terms and Conditions at any time by updating this notice.

By accessing and/or browsing the Site, you are acknowledging and agreeing that:

All intellectual property rights in and to the site are the property of Empire Coffee Ltd and you agree not to copy, reproduce, transmit, distribute or create derivative works of any part of the Site for commercial gain, nor assist any third party to distribute or commercially exploit all or any part of the Site. In the normal course of browsing through the site Empire Coffee agree to your printing or downloading to a stand-alone personal computer extracts for personal use provided both that Empire Coffee Ltd is the acknowledged source including the reference www.shopcoffee and that Empire Coffee Ltd may revoke this permission at any time.

The Site is provided on an “as is” and “as available” basis and Empire Coffee Ltd makes no express or implied warranties or representations in relation to it. This includes, without limitation, any implied warranties or representations of satisfactory quality, fitness for a particular purpose, availability, completeness or accuracy.

Empire Coffee Ltd shall not be liable for any loss or damage arising from, or in any way connected with, your use of the Site or any information contained or derived from it (even where Empire Coffee Ltd has been advised of the possibility of such loss or damage). This includes without limitation, any damage for loss of profits, loss of information, or any other monetary loss.

Empire Coffee Ltd  shall not take responsibility for the availability or content of any external sites or resources to which it has hyperlinks and might not endorse or approve of any material on sites linked from or to this site. In particular you should note that home pages of sites affiliated to Empire Coffee Ltd are individually responsible for their content and expression of opinions. Empire Coffee Ltd does not take responsibility for the content of or opinions expressed in any external site and might not endorse or approve of all or any material on the site.

8) Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us using the email address supplied on the Contact page.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us using the address displayed on the Contact page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

9) Warranty

Machine Warranty options are available to choose per product as a free or paid add-on. Please refer to the “Machine Warranty” page to see coverage and details of what’s included.

Empire Coffee warranties are available for specific goods that are supplied to a UK mainland address – this will be the warranty add-on selected by you at the point of ordering. No other warranty will be given unless specified (this does not apply to the manufacturer warranties). All machine warranties will be valid immediately from the date of delivery, provided that the products have been correctly installed, serviced and maintained in accordance with the manufacturer’s specification and used correctly in accordance with the manufacturer’s manuals and/or instructions.

Products sold with a “return to base” warranty are subject to the responsibility of the customer to both return the goods to our workshop and arrange the goods to be delivered back. Alternatively, we can arrange collection and delivery of the goods using our trusted couriers, however, this will be at the expense of the customer.

Warranties do not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. Negligence and incorrect use will automatically void any warranties at the customer’s own expense. Refunds will not be issued for add-on warranties that have been invalidated due to any of the above reasons.

If the equipment is found to be covered under warranty, subject to the applicable terms & conditions, Empire Coffee Ltd will honour for the equipment to be repaired on-site or in our workshop depending on the selected warranty add-on conditions.

Warranties will not apply if the goods have been altered, damaged, misused or disassembled, or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water. This warranty will also be void if the breakdown is due to lime scale and other stated reasons for invalidation.

Re-conditioned machines are sold as seen and no warranty in respect of such goods (if given) will extend to scratches, dents, corrosion or colour fluctuations.

Manufacturer Warranties are based on what is quoted on the manufacturer’s website, this may vary for different manufacturers. Your consumer rights are not affected by these products, they will be treated according to the manufacturer’s instruction – please visit our returns and warranty page for more information.

10) Warranty Inspections

In the event of a failure or breakdown of the goods supplied within the warranty period, you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. Empire Coffee Ltd will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.

Empire Coffee Ltd will arrange for our authorised engineer to inspect the goods within 14 days of notification. Inspections will take place between the hours of 9.00am and 5.00pm Monday to Friday only. We may be able to arrange weekend and out-of-hours inspections and repairs subject to availability and at an additional cost.

Our authorised engineer will advise you whether or not the defect or failure notified falls under the terms of this warranty. If the defect or failure does not fall within the terms of this warranty you will not be refunded for our authorised engineer’s call out fee. If you then instruct our authorised engineer to carry out the repairs advised you will be responsible for the payment of the authorised engineer’s fee and in addition all charges for parts and labour. Empire Coffee Ltd will not accept any responsibility for the costs of any repairs not covered by the terms specified in the warranty.

We reserve the right to require a debit or credit card or other payment in advance of £100+VAT before arranging a warranty inspection. The payment will be refunded if the fault is covered by the warranty but we will retain the payment if the fault or defect is not covered by warranty or the fault has been caused by incorrect installation, damage, misuse or lack of maintenance including descaling, cleaning and any other reason mentioned above.

If the defect or failure of the goods falls within the terms of this warranty we will repair the goods or replace them at our discretion.

All inspections and repairs carried out during the warranty period must be carried out by an engineer authorised by Empire Coffee Ltd. Any work carried out by anyone other than an authorised engineer will immediately invalidate this warranty whether or not the fault or defect would otherwise be covered by the terms of this warranty and Empire Coffee Ltd will accept no responsibility in respect of any charges for labour, parts or repairs carried out by anyone other than our authorised engineers.

This extended warranty is given to the original purchaser of the goods and is not transferable.

Empire Coffee Ltd will not under any circumstances accept any liability or responsibility for any loss of goods, trade, product or any other consequential loss which might arise out of or as a result of any defect or failure of the goods supplied.

Warranty & maintenance cover will not cover any abuse, misuse, negligence or non-cleaning related service visits.

Empire Coffee Ltd will not under any circumstances accept any liability for call out charges or for charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges is submitted by anyone other than our authorised engineer.

Nothing in this warranty will serve to increase or extend the warranty given to Empire Coffee Ltd by the manufacturer of the goods supplied and the liability under this warranty is limited in scope and extent to the terms of the warranty given to us by the manufacturer of the goods supplied.

11) Machine Installation

Installation options are available to choose per product as an add-on. Please refer to the “Installation” page to see coverage and details of what’s included.

Machine installations are subject to the selected add-on at the time of purchase and is dependent on the additional add-ons and individual product purchased. Coverage of installation is UK Mainland only. An installation booking can take up to 14 days subject to the customer’s address, type of machine and required service/s. Installations can only take place if the premise of installation is completely prepared in apparatus and all other requirements. If an authorised installer reaches the premise to find the requirements incomplete. The installation will not be refunded and an admin fee will be payable for a second installation booking to be made. Requirements for installation will be covered in detail and will be re-enforced by our engineers who will be in touch shortly after the customers purchase date.

Installation outside the UK may require certain power conversion due to differences across the world. All our machines will come fitted with a UK plug or EU Plug which may require an adaptor, any information not on our website should be requested prior to purchase if a customer is unsure. We cannot accept liability for a machine not compatible with your local power requirements.

Any installation done by the customer or engineer may void warranty if installed incorrectly, this is why we recommend approved engineers or our own.

12) Installation Requirements

Counter / Surface

Ensure the surface where installation is taking place is strong enough to support the maximum weight.

A hole in the bar counter for wiring/piping must be in place prior to engineer arriving to do the installation. (If required by machine)

Measurements

Must be a suitable set-up size. Ensure the measurements of machinery will fit within the desired set-up location with extra space where needed.

Power

The correct power requirements must be located within 0.5 metres of desired location for equipment.

Must have a direct path to equipment.

Water set-up (if required)

15mm cold water supply, ¾ inch (standard washing machine fitting) & stop cock.

Must have a minimum of 2 bar water pressure.

To be within 1 metre of location of desired location for equipment.

Must have a direct path to equipment.

Waste (if required)

Mains waste or container must be within 1 metre of desired location of installation.

Must have a direct path to equipment.

If you are uncertain of any aspect of the installation, please e-mail us for information.

Please be aware that our engineers will not make any modifications to customer’s property under any circumstances. It is the customer’s responsibility to prepare all requirements prior to the engineer’s arrival.

If any of the above criteria is not met then the installation will not take place and will have to be rebooked at an additional cost to customer.

All manufacturer requirements must also be met.

14) Returns Policy

Empire Coffee Ltd prides itself in its great customer service and flexibility. We allow customers to return most eligible product/s purchased within 30 days of receipt (some examples of non-eligible products include perishables, consumables and any other products that the law exempts). Items purchased wanting to be returned must be in line with our policies. Please visit the returns and warranty page for more information.

Some products are not covered in our returns policy such as consumables or perishables. These products are outside the scope of returns due to the very nature of the products. Food, drink and other perishable products cannot be returned.

All our electronic products will come fitted with a UK plug or EU Plug which may require an adaptor, any information not on our website should be requested prior to purchase if a customer is unsure. We cannot accept liability for a machine not compatible with your local power requirements. All machines will be compatible to be used in the UK but may require adaptations for us anywhere else.

To process a return, you must fill in a returns form on this website. Empire Coffee Ltd will then send over a returns authorisation to be attached to the return.

15) Payments

Empire  Coffee accept multiple forms of payment online through merchant providers. All payments made are done through the cart system and will automatically be processed in the customer’s e-commerce experience. Many credit/debit cards are accepted through Barclaycard’s payment gateway. PayPal and other payment services may also be accepted as a payment method. All payments made are externally secured by the merchant service providers.

16) Delivery

Delivery services, speed and other details are covered in the “Delivery” page of this website and are subject to change. Empire Coffee Ltd cannot be liable for customers that are not present to intercept a delivery. If a delivery has been unsuccessful due to this, a re-delivery could be made up to or a collection can be arranged – If the customer is still not there to intercept a delivery. A re-delivery will have to be arranged at the customer’s expense. Customers must inspect the delivery at the point of interception for any damages. Any claims for damages in courier will not be accepted if this has not been mentioned to the courier at the time of delivery and reported to Empire Coffee Ltd at that time. All products are packaged securely and safely to avoid any damages in courier.

17) Trade

Trade customers are subjected to additions and/or amendments to the normal terms & conditions due to the nature of the business.

Delivery

The delivery terms are the same

Returns

Returns are subject to approval. Under fair circumstances, returns will be approved and processed as per the normal terms & conditions.

Discounts & Bulk Buy

Trade customers benefit hugely with discounts, offers & bulk-buy pricing that has been applied onto the trade customers account. This is subject to change at any time, usually with a courtesy e-mail and explanation. However, it is generally the trade customers responsibility to keep track of any price changes that could possibly be amended on their account.

Warranty

Most items are covered by a standard manufacturer warranty depending on the nature of the product. If you want to query this, please contact us to find out more about the warranty of a product before checkout.

WHO WE ARE & WHAT WE DO

   We’ve got over 15 years of experience in the coffee industry. Empire Coffee Ltd supply cafe’s, baristas and home enthusiasts. We’re not just box-shifters, we’re a group of coffee roasters, engineers, trainers & coffee-specialists.

   England based coffee-specialists. Our warehouse is based in Harlow, UK. We offer rapid domestic delivery options nationwide and international delivery options across the globe.

   Always going the extra mile to improve our customer’s experience. Always giving you the best advice, making sure you get the best out of your equipment and supplies.